Frequently Asked Questions
Q. Are the tour times fixed?
A. No - Both tour pick up times and durations are flexible to suit your timing. The tour durations and pick up / return times shown, tend to be the regular tour window but on the day its pretty much up to you.
Q. Do I need to bring any special clothing?
A. We provide umbrellas in case of rain but would suggest a warm jacket and stout shoes for general outdoor use. The Scottish weather has a habit of being unpredictable and temperatures can often drop10 deg C over the day (or if up Cairn Gorm mountain on Tour 7)
Q. Will there be other groups on the tour bus?
A. No - Each booked tour has exclusive use of the tour bus. The maximum group size is 6 persons. The only exception could be if say two groups of 2 or 3 from the same hotel wanted to book and both agreed to share.
Q. Do I need special equipment to be able to view the wildlife?
A. We carry 2 pairs of binoculars on the bus for use by everyone. At some locations we visit telescopes are available in the hides.
Q. What if my camera batteries run empty? Is there any provision for charging phones?
A. Yes - There are USB charging points with iPhone cables for phones and cameras on the tour bus. We definitely don't want you running out of camera power!
Q. How accessible is the tour bus?
A. Full details are provided on the About Us - Transport page on the website. We ask that any special needs are advised at the time of booking so that we can advise on both transport and selected tour suitability.
Q. Are multi day tours available?
A. Yes 2 types. The more frequent type is by basing your stay at one of our accommodation partners in Perthshire and then taking a tour in a different direction each day. (Most of our tours follow circular routes). The less used option is whereby we create a bespoke routed tour for you which involves overnight stops along that route. Both can be booked as Exclusive Tours.
Q. If my tour is cancelled will my payment be returned?
A. Yes - in the unlikely event that your tour is cancelled by us and we have received the full tour payment your payment would be returned in full. If you cancel the booking at less than 48 hours notice and we have previously received your tour payment we will return your payment less £15 per person booked. Full terms and conditions are on our website.
Q. How frequent are the comfort stops?
A. All of our tour routes are planned to include stops at roughly 2 hour intervals. Most of the attractions visited have toilets. Stops for refreshments and lunch are usually made at serviced locations.
Q. Can you arrange accommodation?
A. Yes with the accommodation partners listed on our website under About Us/accommodation. We would normally check availability for you and then put you in contact with the selected hotel so that the booking could be finalised direct between you and the hotel.
Q. Can I request a specific location?
A. Yes - This is best achieved by booking an Exclusive Tour. However, specific requests made during ongoing tours can usually be accommodated provided any deviation from the intended tour route is not unreasonable.
Q. Do I need to go to a particular place to join a tour?
A. No - for all tours we collect and return you to your hotel or if not staying at a hotel an agreed meeting point.